Make sure that your browser does not block scripts, or pop-ups, and also make sure your browser all ows cookies for the link to work, If you don't see the chat icon in the bottom right, or it won't open the chat, try another browser (or change the browser settings). To contact an Adobe agent directl, go to the Adobe Support Help Centre, where you can access an online chat. This is something they can go through with you in a live session There is a 100 file download limitation for the My Cloud OS 5 Web/Mobile App.įor more details, please refer to Answer ID 30148: My Cloud OS 5: WebApp Download Button Unavailable When Selecting More Than 100 Filesīut again this information applies to OS5 My Cloud devices NOT the My Cloud Home line of devices.You can talk to an Adobe agent.Upload and Download of folders is not supported.Moving content between shares is not supported.Managing content using the My Cloud OS 5 Client apps have the following limitations. My Cloud OS 5: Manage Files on Web and Mobile App The following WD Knowledge Base article mentions this OS5 My Cloud remote access limitation.
For local network access one can download folders from an OS5 My Cloud device using Windows File Explorer or Mac Finder. To the initial post that started this discussion, when it comes to remote access, one cannot download entire folders in OS5 like they could under OS3. My Cloud Home users can try other backup programs (either free or paid) to see if they can backup their computers. In the link provided by keerti_01 in the Important Information link it flat out states the My Cloud Home line is not supported by Acronis True Image for Western Digital. This subforum (and discussion) deals with My Cloud OS5 not My Cloud Home devices. They have different features and options and most importantly they do not run OS5 firmware that is found on the My Cloud devices. The My Cloud Home and Home Duo are a completely different device. A more helpfull response would be: “In order to backup and restore directory trees, you will need to install the Acronis software, however My Cloud Home and Duo are not supported by Acronis True Image for Western Digital.” Which would have saved me wasting an hour and a half only to hit a dead end at this support article (which states the above): Product Activation Required for Acronis True Image for Western Digital
0 kommentar(er)
